Dear customer service people,

18 Oct

Having dealt with the public consistently for some four years, I readily understand how draining, unreasonable and aggressive people can be towards those of you who make your living as customer representatives.

Perhaps it would help everyone involved if you would internalize this trivial fact: by the time a customer seeks you out, he or she is already aggravated by a broken down system. He or she doesn’t have the emotional reserves to be kind, understanding and apologetic about interrupting your day with unreasonable demands to receive whatever services s/he is already paying for–the nerve!–and when you yourself are short, ungracious and rude, it only compounds the problem, unnecessarily prolonging an interaction that is, clearly, as repugnant to you as it is to the customer.

Therefore, perhaps it would behoove you, in a fit of self-interest, to be expedient in resolving whatever disagreement or complaint is coming your way, so that you may hang the phone all the sooner, turn around to your fellow customer service representatives, and make fun of/bitch about the latest imbecile to interrupt your working day with her trivial and stupid problems.

Thank you kindly,

a customer.

An excellent tutorial:

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