Tag Archives: random musing

Wherever you go, there you are.

19 Nov

This is one of those things that are self-evident, no? And yet, sometimes we fail to see what’s evident until something forces us to focus on it.

Continue reading

Random cranky pondering (with gratuituous and unrelated LOL cat)

4 Nov

Do you ever feel the urge to say, to a loved one (or a friend, or well meaning relative, acquaintance, etc.), “I don’t know where you get your information, but it doesn’t apply to my reality”?

Dear customer service people,

18 Oct

Having dealt with the public consistently for some four years, I readily understand how draining, unreasonable and aggressive people can be towards those of you who make your living as customer representatives.

Perhaps it would help everyone involved if you would internalize this trivial fact: by the time a customer seeks you out, he or she is already aggravated by a broken down system. He or she doesn’t have the emotional reserves to be kind, understanding and apologetic about interrupting your day with unreasonable demands to receive whatever services s/he is already paying for–the nerve!–and when you yourself are short, ungracious and rude, it only compounds the problem, unnecessarily prolonging an interaction that is, clearly, as repugnant to you as it is to the customer.

Therefore, perhaps it would behoove you, in a fit of self-interest, to be expedient in resolving whatever disagreement or complaint is coming your way, so that you may hang the phone all the sooner, turn around to your fellow customer service representatives, and make fun of/bitch about the latest imbecile to interrupt your working day with her trivial and stupid problems.

Thank you kindly,

a customer. Continue reading

And now for another WTF? moment…

1 Oct

Some of you in the US may have seen this news article, but for those who haven’t, the nutshell: a woman somewhere in Michigan watches over the elementary school children of several (I believe it’s three) of her friends for about an hour before the school bus comes along to pick them up. An unnamed neighbor of this woman complained that she was running an illegal day care in a residential area–even though no money is changing hands. Now this woman is facing certain fines and potential jail time.

With all the parents involved going to the press, it’s gotten the attention of the governor, who apparently will take a look at the phrasing of the law so that it’s clear that if you don’t get paid you don’t need to be licensed. (Apparently, ‘favor’ needs to be defined, go figure).

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The interesting thing is that I have seen this happen over here in Florida. There’s a renter in my community who picks up the kids of two or three other families from school along with her own. She keeps an eye on them for a few hours until the parents pick them up. Once again, no money changes hands–affidavits to this effect have been provided by all parents involved, by the way. And yet…

Someone–yet another anonymous* neighbor–keeps calling the cops on her, complaining of an illegal day care in a residential area.

Now, as the grouchy neighbor who called the property manager when a group of kids tore the branches out of the trees across from my house, I understand having a hard time with little hooligans loose on the property.

Thing is, though… these kids stay home, having lunch and doing homework, until their parents pick them up. If you don’t happen to see them come in every day after school, and see their parents pick them up in the late afternoon, you wouldn’t know there are kids in that house, at all.

And I have to ask…what does it matter to anyone that this woman keeps three (or is it four?) kids in her house for a few hours from Monday to Friday? Why does anyone care, for that matter?

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*anonymous in a manner of speaking–we know it is the person directly across from her. Who, incidentally, keeps her three grandchildren at her own house after school until their parents pick them up after work. And those kids? They spend quite a bit of time tearing around the property.